12xbaj Privacy Policy

1 Scope of Data Collection

12xbaj collects various types of information in order to provide its services. We only collect information that is essential for improving our service quality and meeting legal obligations.

We collect the following types of information:

• Identity Information: Name, date of birth, national ID number or passport number.
• Contact Information: Email address, residential address.
• Account Information: Username, encrypted password, and account preferences.
• Financial Information: Records of deposits and withdrawals made via bKash, Nagad, Rocket, or bank transfer.
• Transaction History: Records of betting and gaming activity.
• Device and Technical Information: IP address, browser type, operating system, and login duration.
• Cookies and Tracking Data: Information about the user's browsing behavior and preferences.

2 Methods of Data Collection

12xbaj collects user information in the following ways:

• Registration Process: Information you provide when creating a new account.
• Identity Verification (KYC): Identity documents and records submitted in line with regulatory requirements.
• Automatic Collection: Information automatically collected via cookies, log files, and similar technologies when you visit the site.
• Payment Processors: Information received through payment service providers during financial transactions.
• Support Communications: Information and messages you send via live chat or email.

3 Purpose of Data Use

12xbaj uses your information for the following lawful purposes:

• Creating and managing accounts and ensuring service delivery.
• Processing deposits, withdrawals, and other financial transactions.
• Verifying identity and preventing fraudulent activity.
• Age verification — ensuring services are available only to those aged 21 and above.
• Monitoring responsible gaming and providing support.
• Informing you about relevant promotional offers and bonuses (based on your consent).
• Fulfilling legal and regulatory obligations.
• Improving platform security and performance.
• Diagnosing and resolving technical issues.

4 Sharing Information with Third Parties

12xbaj may share information with third parties in limited circumstances and in strict compliance with security standards. This applies in the following cases:

• Payment Processors: bKash, Nagad, Rocket, and banking service providers receive the information necessary to process transactions.
• Identity Verification Services: With authorized organizations to meet KYC obligations.
• IT Service Providers: Technology support organizations involved in operating the platform.
• Legal Authorities: Relevant authorities in the case of a court order or legal obligation.

All third parties are required to be contractually bound to comply with 12xbaj's privacy standards. They may not use your information beyond the stated purpose.

5 Data Security Measures

To protect your personal and financial information, 12xbaj uses the highest industry-standard security technologies:

• SSL/TLS Encryption: All data transferred between your browser and our servers is encrypted.
• Database Encryption: Stored sensitive data is kept in encrypted format.
• Firewall and Access Controls: Multi-layered security measures to prevent unauthorized access.
• Regular Security Audits: Periodic reviews conducted by third-party security experts.
• Staff Access Restrictions: Only authorized staff members can access user information.
• Two-Factor Authentication: An additional verification layer to protect your account.

6 Cookies and Tracking Technologies

12xbaj uses cookies and similar tracking technologies on its website. These technologies are used for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring the core functionality of the site. These cookies cannot be disabled.
• Functionality Cookies: Remembering your language preferences and user settings.
• Analytics Cookies: Monitoring website usage to improve service quality.
• Security Cookies: Detecting and preventing fraudulent activity.

You can control or delete cookies through your browser settings. However, disabling certain cookies may cause some 12xbaj services to not function properly.

7 Your Rights and Options

You have the following rights regarding your personal information:

• Right to Access: The right to know what information we have collected about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal or regulatory obligations).
• Right to Restrict Processing: The right to request a temporary suspension of data processing in specific cases.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: The right to withdraw your consent at any time.
• Marketing Opt-Out: The right to request to stop receiving promotional communications.

To exercise these rights, please contact us via live chat or email. We will respond to your request within the legally required timeframe.

8 Data Retention Period

12xbaj retains user information only for as long as necessary to fulfill the purpose for which it was collected. The following factors are taken into consideration:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Financial Records: Transaction information is kept for the period required by legal obligations.
• After Account Closure: Even after an account is closed, certain information may be retained for a period of time as required by applicable law.
• Security Logs: Relevant logs are retained for a set period for cybersecurity and investigation purposes.

Once the retention period has ended, your information is securely deleted or anonymized so that your identity cannot be identified in any way.

9 Protection of Minors

12xbaj is a platform for adults. We do not knowingly collect or process the information of anyone under the age of 21.

• Age verification is mandatory at the time of registration.
• In cases of doubt, proof of age via a government-issued ID may be requested.
• If a minor's registration is detected, the account is immediately closed and the associated information is deleted.

Parents and guardians are requested to monitor their children's online activity and consider using internet filtering software.

10 International Data Transfers

Operating our services may require your information to be transferred outside of Bangladesh. For any international data transfer, we ensure that:

• Adequate privacy protections exist in the recipient country.
• Third-party providers adhere to standards equivalent to this Policy.
• Your information is protected through contractual safeguards.

11 Changes to the Policy

12xbaj reserves the right to update this Privacy Policy at any time. For significant changes:

• The revised policy will be published on this page and the "Last Updated" date will be changed.
• Registered users will be notified by email of any notable changes.
• Continued use of 12xbaj after any changes will be considered acceptance of the revised policy.

We therefore advise you to visit this page from time to time to read the latest version of the policy.

12 Links to Other Platforms

The 12xbaj website does not contain any external third-party links. However, if you access the platforms of our payment partners, those platforms' own privacy policies will apply. 12xbaj is not responsible for those policies.

13 Complaint Resolution Process

If you have any complaints or concerns about the processing of your information, we ask that you first contact the 12xbaj support team. Our team will work to resolve your complaint as quickly as possible.

If your issue is not resolved through our internal process, you may file a complaint with the relevant authority.